privacy & policy
Qissoh.com Privacy Policy
This Privacy Policy describes how your personal data is collected, used, and disclosed by Qissoh.com, in accordance with the Singapore Personal Data Protection Act 2012 (PDPA). By using our website and services, you consent to the collection and use of your personal data as described in this policy.
1. What Personal Data We Collect
We collect personal data that you provide to us when you use our website, including when you:
- Create an account.
- Place an order for products.
- Subscribe to our newsletter or book club.
- Contact us for inquiries or support.
- Participate in promotions or surveys.
The types of personal data we may collect include:
- Identity Data: Your name, username, and date of birth (for birthday surprise).
- Contact Data: Your email address, billing address, and phone number.
- Transaction Data: Details about payments to and from you and other details of products you have purchased.
- Technical Data: Your IP address, browser type, and information about how you use our website.
- Profile Data: Your username and password, purchases or orders made by you, and your preferences.
2. How We Use Your Personal Data
We use your personal data for the following purposes, with your consent where required by law:
- To fulfill your orders: To process and deliver your purchases, including handling payments and refunds.
- To manage your account: To provide and maintain your membership, including your book club subscription and free membership benefits.
- To communicate with you: To respond to your inquiries, provide customer support, and send you important service-related notices.
- To send you marketing and promotions: With your consent, we will send you information about special offers, new products, and events, including the “Birthday Surprise.”
- To improve our website and services: To analyze user behavior and to enhance the functionality and content of our website.
3. Disclosure of Your Personal Data
We will not sell, rent, or trade your personal data. We may disclose your personal data to third-party service providers who assist us in operating our business, such as payment processors, delivery partners, and IT support services. These third parties are only authorized to use your personal data as necessary to provide their services to us.
We may also disclose your personal data if required by law or to protect our rights, property, or safety, and that of our users or the public. We will not transfer your personal data outside of Singapore unless we have ensured that the recipient provides a standard of protection comparable to the PDPA.
4. Protecting Your Personal Data
We are committed to protecting your personal data from unauthorized access, collection, use, disclosure, copying, modification, or disposal. We implement appropriate physical, technical, and administrative security measures to safeguard the data we collect. However, no method of transmission over the internet or electronic storage is completely secure.
5. Your Rights
Under the PDPA, you have the right to:
- Access and Correction: Request access to and correction of your personal data that we hold.
- Withdraw Consent: Withdraw your consent to the collection, use, or disclosure of your personal data at any time, subject to legal and contractual restrictions. Please note that withdrawing consent may affect our ability to provide certain services to you.
If you wish to exercise any of these rights, please contact us using the details below.
6. Contact Us
If you have any questions about this Privacy Policy or our data protection practices, please contact us at:
Qissoh.com
admin@qissoh.com
This Privacy Policy was last updated on [1st October 2025].